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Auction 2017
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Frequently Asked Questions


How do I order From l'art et l'automobile?

The fastest way to order from l'art et l'automobile is to purchase via this website. Customers are also welcome to call in orders to 830.864.5040. If you are in the area, you are more than welcome to visit our gallery located at 176 KC 433, Harper, TX, 78631. Feel free to ask for directions!

Do you have a catalogue?
We have 4 auctions a year, and two of which have catalogs. You can subscribe to them here.

How often do you get new items? 
We get new items in all the time. Please check back in on our site from time to time for the newest items, and also sign up to our mailing list to be notified (about once a month) of new and interesting items.

Can I sell you my automobilia?
Please contact us about consigning your automobilia for inclusion in one of our auctions.

What methods of payment do you accept?
We accept Visa, Master Card, American Express, Discover, PayPal, Money Orders, and Checks.

How can I advertise or exchange links with you?
Please contact us for more information.

I registered with your auction site, do I need to fill out my information again to place an order?
Yes. Our auction site and our online store are two unique sites that do not share information. If you would like to order by phone, please call 830.864.5040.

Is it safe to use my credit card online?
Yes. Our customers privacy and security are our highest priorities. Our web sites use a SSL certificate that secures your personal and billing information.

Do you charge sales tax?
l'art et l'automobile is located in Texas, and is required by law to collect sales tax to orders shipped to a Texas state address.

Can I track my shipment?
Yes. You can track your shipment by selecting My Account and noting the tracking number for your order. If you have any trouble finding this information, please contact us for your tracking number. Tracking numbers are only provided for shipments that are shipped via UPS.

Can I ship to a location that is different from my billing address?
Yes. To ship to another address, enter your address in the billing information field and the shipping address in the shipping information field.

What is your return policy?
Return Policy: Buyer must obtain return authorization from l’art et l’automobile. Such authorization is given only under the condition that the item is not received as described on the website. Requests for return must be made no later than 10 days from receipt of item. No return authorizations shall be given for any reason later than 30 days from date of sale. All items must be returned by the same carrier they where originally shipped.

How much is shipping?
Shipping is determined online and can be viewed before you complete your order. In the rare event that this information is incorrect due to an error or extremely large shipping weight, you will be contacted with the correct shipping information before your order is processed. All domestic shipping is via UPS ground. All international shipments are recommended to choose UPS as well. All shipping done via the United States Postal Service is at the buyers own risk. All shipments using UPS are fully insured.

What are your cancellation policies?
Orders that are already processed that are cancelled or returned will incur a restocking fee of 15%.

What if my order arrives damaged or incorrect?
In the unlikely event that your shipment is received damaged or incorrect, please contact us immediately. Please note your order number, name, phone number and description of the damages or discrepancy. We will contact our shipper to have the merchandise picked up and an insurance claim started. As soon as we receive payment from the shipper, we will reimburse the customer. Please do not throw out the box or any packaging material that you received, as all items are necessary for the insurance claim.

What is your privacy policy?
It is our policy not to loan, sell, or share customer information with anyone.

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